Want to work in tech but don’t have a college degree or prior experience? Starting a career in IT support is one of the easiest ways to enter the tech world. Many companies across the USA hire beginners for IT support roles — and they provide on-the-job training.
If you’re good at solving problems, enjoy working with computers, and want a stable, well-paying job, IT support could be a great path for you.
In this blog, we’ll walk you through what IT support is, what skills you need, how to learn them for free or cheap, and how to land your first job — even with zero experience.
What is IT Support?
IT (Information Technology) support professionals help people with tech problems. Their job is to make sure computers, software, internet, printers, and systems are working properly.
You might work in an office, remotely, or even for a helpdesk that supports customers or employees.
Common IT support tasks include:
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Fixing login issues
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Setting up email accounts
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Installing or updating software
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Troubleshooting internet problems
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Helping users with software errors
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Setting up new computers or devices
Why IT Support is a Good Career Option
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✅ No degree required – Many entry-level jobs just need basic skills
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✅ High demand – Companies always need IT support
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✅ Good pay – Starting salaries range from $18–$28/hour
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✅ Remote options – Many jobs can be done from home
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✅ Growth – It’s a gateway to other tech roles like system admin, cybersecurity, or network support
Skills You Need for IT Support (and How to Learn Them)
You don’t need to be a tech expert to start. Here’s what most entry-level roles look for:
✅ Basic Computer Knowledge
Know how to use Windows or Mac, install software, and change settings.
How to learn:
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Use YouTube tutorials
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Try free courses like Digital Learn or GCFGlobal
✅ Communication Skills
You’ll need to explain tech problems in simple words to non-technical users.
How to learn:
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Practice explaining tech steps to friends or family
✅ Problem Solving & Patience
You’ll often deal with people who are frustrated with tech. Patience helps!
How to learn:
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Practice fixing common computer issues
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Join tech forums like Reddit or Tom’s Hardware
✅ Familiarity with Basic Tools
Such as Microsoft Office, email systems, and antivirus software.
Do You Need a Certification?
Not always — but it can really help. Here are great beginner options:
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Google IT Support Certificate (Coursera) – Beginner-friendly, no experience required
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CompTIA IT Fundamentals (ITF+) – Good intro to tech concepts
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CompTIA A+ – Industry-standard certification for IT support roles
Many of these courses are low-cost or offer free trials.
How to Get Real Practice
Here’s how you can build real-world practice without a job:
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Help friends/family fix their devices
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Volunteer to manage tech at a local school or non-profit
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Create a simple website or set up a home network
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Join IT Facebook groups or Discord servers and offer help
You can also write about what you learned or fixed on LinkedIn or a blog — it shows interest and builds trust with employers.
Where to Apply for IT Support Jobs
Once you feel confident, start applying for entry-level roles. Look for titles like:
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IT Support Specialist
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Helpdesk Technician
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Desktop Support
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Technical Support Representative
Top job websites:
You can also apply directly on company websites. Focus on small businesses, schools, or startups — they’re often open to training beginners.
Resume Tips (Even with No Experience)
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Use a simple format
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Highlight skills, tools you’ve used, or courses you’ve completed
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Mention any tech help you’ve provided to friends, family, or volunteer groups
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Add your certifications or projects (even self-taught ones)
Final Thoughts
You don’t need years of training or a fancy degree to work in IT support. All you need is curiosity, basic tech skills, and the willingness to learn. Once you start, you can move into higher roles like system admin, cybersecurity, or cloud support.
So if you’re ready to start a stable, growing, and rewarding tech career — start learning, practicing, and applying. Your first IT job could be just one ticket away.